Frequently Asked Questions
MOKITA
Frequently Asked Questions
We answer the most common questions about orders, shipping, exchanges, returns, and care for our pieces.If you need help with your order or have any questions about our collections, here you will find the main information quickly and clearly.
How long will it take for my order to arrive?
We prepare orders quickly and carefully. Delivery times may vary depending on the destination and carrier. You will receive tracking information once the order leaves our warehouse.
What are the shipping costs?
Shipping costs are calculated during checkout based on the destination and active conditions. You will always see the final amount on the website before confirming your purchase.
Can I exchange or return a product?
Yes. You can consult the complete conditions on our exchanges and returns page. The product must be kept in good condition and within the indicated period.
How can I contact Mokita?
You can write to us from the contact page, by email, or through our Instagram profile. If your query is about an order, please include the order number.
How should I care for the pieces?
We recommend storing the pieces in a dry place, avoiding prolonged sun exposure, and following the specific care instructions for each product.
Do you have a physical store?
Mokita has a physical location in Madrid. For any inquiries about availability, you can contact customer service beforehand.